Customer care
Questions,answered
How are ONDARA pieces made?
Each piece is designed digitally and 3D printed, built up one thin layer at a time. The fine horizontal lines you can see on the surface are a record of that process.
How much does shipping cost, and how long does it take?
Delivery options and their costs are calculated for your address and shown at checkout, before you pay.
Can I return a piece?
Returns are handled according to our returns policy.
Which payment methods can I use?
Payments are processed securely by Shopify Checkout. The methods available to you are shown at checkout; your card details are never handled by this website.
How should I care for my piece?
Where a piece needs particular care, it is listed on its product page under “Care”.
I have another question.
Write to us — we'll be glad to help.