Customer care
Shipping& returns
Shipping
Where we ship
We ship worldwide. The countries available are listed at checkout.
Making your piece
Your piece is printed in the colour you choose. Orders are printed and handed to the carrier within 2–3 business days (Monday to Friday, excluding Portuguese public holidays).
Delivery costs and times
Delivery options, their cost and the carrier's estimated delivery time for your address are shown at checkout, before you pay. Delivery times are estimates from the carrier and can vary, especially for international orders.
Tracking
When your order is shipped, we'll email you a confirmation, with tracking where the service provides it.
Customs and import duties
Orders shipped outside the European Union may be charged import duties, taxes or customs fees by the destination country. These are not included in our prices or delivery costs and are paid by the recipient.
Wrong address or failed delivery
Please check your address at checkout. If a parcel is returned to us because the address was wrong or it wasn't collected, we'll contact you to arrange sending it again; the new delivery cost may be charged.
Questions
Email us at zyva3d@gmail.com.
Returns
Your right to change your mind
You can cancel your order for any reason within 14 days of receiving your piece. This is your right under EU and Portuguese consumer law, and you don't need to give a reason.
How to return a piece
1. Email us at zyva3d@gmail.com within 14 days of delivery, with your order number, saying you want to return it.
2. We'll reply with the return address.
3. Send the piece back within 14 days of telling us, well packed, unused and in the condition you received it.
Return postage
Return postage is paid by you. We recommend a tracked service, as we can't refund a parcel that doesn't reach us.
Your refund
- We refund the price of the piece and the original standard delivery cost. If you chose a faster delivery option, we refund only the cost of standard delivery.
- Refunds go back to your original payment method within 14 days of your cancellation. We may wait until the piece arrives back with us, or until you send proof of posting, whichever is first.
- If a returned piece shows wear or damage beyond what was needed to look at it, we may reduce the refund by that loss of value.
Damaged, faulty or wrong pieces
If your piece arrives damaged, faulty or isn't what you ordered, email us within a few days of delivery with your order number and a photo. We'll repair, replace or refund it at no cost to you, including postage. Your 3-year legal guarantee of conformity also applies.
About 3D-printed pieces
Each piece is printed layer by layer, so fine layer lines and small variations between pieces are a natural part of the process and are not a defect.